Workshop: Cross Cultural and International Communication Skills
• The most fundamental aspect people must get right when working cross-culturally is achieving true communication.
• You must become more self-aware of your own communication style so, communicating clearly, and acting appropriately with people from different countries/cultures.
Below are some simple points to help you communicate with people no matter what culture or country they come from.
• Know yourself;
• Pay attention to how people react and respond to you;
• Build your know-how by observing, asking questions, etc;
• Do not stereotype;
• A few mistakes can damage or threaten relationships;
• Notice and respect when others choose not to make physical contact;
• How to react if someone seems to stare or look away as this may be a cultural difference in eye contact;
• Try to respect and adjust to the way another person communicates to avoid miscommunication;
• Watch what other people do;
• Mirror the behaviour of others.
• Direct/Indirect Clear language is priority;
• Emphasis on making tasks;
• Values honesty;
• Leaves room for interpretation;
• Emphasis on relationship values, tact and diplomacy.
Cultural Linguistic Awareness
• Focus on key areas of speech that can make your message clearer;
• Make an effort to pronounce words clearly and distinctly.
- Become more self-aware of your own communication style, thus, communicating
- clearly, and acting appropriately with people from different countries/cultures.
After the course the participant will be able to:
- Communicate with people no matter what culture or country they come from.
- Understand how and why they communicate the way they do.
- Notice and respect when others choose not to make physical contact with them.
- Recognise key areas of speech that can make their message clearer
- Pronounce words clearly and distinctly for better communication.